We are committed to protecting your personal data. This policy explains how NamathuPark collects, uses, stores, and protects your information in compliance with Indian law.
Compliance Notice: This Privacy Policy is drafted in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules). NamathuPark is also committed to aligning with the principles of India's Digital Personal Data Protection Act, 2023 (DPDPA) as the relevant provisions come into force.
NamathuPark ("we", "us", "our") operates a smart parking platform connecting drivers with parking space owners across Tamil Nadu, India. This Privacy Policy applies to:
By using any of these products, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree, you should discontinue use of our Platform.
Data Controller: NamathuPark is the Data Fiduciary (as defined under the Digital Personal Data Protection Act, 2023) responsible for the processing of your personal data. Contact: namathuparksupport@gmail.com
We collect the following categories of personal and non-personal data:
| Data Type | Examples | Applicable To |
|---|---|---|
| Identity Information | Full name, date of birth | All Users |
| Contact Information | Mobile number, email address | All Users |
| Authentication Data | OTP-verified mobile number via Firebase Auth | All Users |
| Vehicle Information | Vehicle registration number, vehicle type | Drivers |
| Payment Information | UPI ID, card details (processed by Razorpay — not stored by NamathuPark), transaction history | Drivers |
| Banking / KYC Data | Bank account number, IFSC, Aadhaar / PAN (for Partner payouts, as required under PMLA) | Partners |
| Space Details | Address, photos, capacity, pricing, operating hours | Partners |
| Institutional Information | College name, department, designation | College App Users |
| Data Type | Details |
|---|---|
| Location Data | GPS coordinates when searching for or navigating to parking slots (with permission) |
| Device Information | Device model, OS version, unique device identifiers, app version |
| Usage Data | App interaction logs, features accessed, search queries, session duration |
| Booking History | Slots booked, durations, payments, cancellations |
| Notification Tokens | FCM (Firebase Cloud Messaging) tokens for push notification delivery |
| Crash & Error Reports | Anonymous technical diagnostics to improve app stability |
Under the IT (SPDI) Rules, 2011, the following data collected by NamathuPark may qualify as Sensitive Personal Data:
We collect SPDI only with your explicit, informed consent and use it solely for the specific purpose for which it was provided.
We collect your data through the following methods:
Your Control: You can manage device permissions (location, notifications) at any time through your device settings. Withdrawing certain permissions may limit functionality — for example, withdrawing location permission will prevent the app from showing nearby parking slots.
NamathuPark processes your personal data for the following lawful purposes:
| Purpose | Legal Basis |
|---|---|
| Creating and managing your account | Contractual necessity / Consent |
| Processing bookings and payments | Contractual necessity |
| Showing real-time nearby parking spots | Legitimate interest / Consent (location) |
| Sending booking confirmations and reminders | Contractual necessity |
| Processing Partner payouts | Contractual necessity / Legal obligation (PMLA) |
| Sending promotional notifications and offers | Consent (opt-in) |
| Improving platform features and performance | Legitimate interest |
| Fraud detection and prevention | Legitimate interest / Legal obligation |
| Complying with legal obligations (tax, KYC) | Legal obligation |
| Responding to support queries and disputes | Contractual necessity / Legitimate interest |
| Analytics and aggregated reporting | Legitimate interest (anonymised data) |
We will not use your data for any purpose beyond what is listed above without obtaining your prior consent.
NamathuPark does not sell your personal data to any third party. We share your data only as described below:
In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred as part of that transaction. You will be notified of any such change and your rights will continue to be protected.
We may share aggregated, anonymised data (e.g. city-wide parking demand patterns) with third parties for research, analytics, or commercial purposes. Such data cannot be used to identify you personally.
Your personal data is stored in Google Firebase Firestore, which may store data on servers located in the United States or other countries where Google operates data centres. By using NamathuPark, you consent to the cross-border transfer of your data to these servers, which are protected under Google's comprehensive security frameworks.
NamathuPark is committed to ensuring that any cross-border data transfer is carried out in compliance with applicable Indian data protection laws, including obligations under the DPDPA, 2023 once fully notified.
We implement industry-standard security practices to protect your personal data, including:
Important: While we take all reasonable precautions, no system is 100% secure. If you suspect your account has been compromised, contact us immediately at namathuparksupport@gmail.com.
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following:
| Data Category | Retention Period |
|---|---|
| Active account data (profile, contact) | Duration of account + 12 months after deletion |
| Booking history | 7 years (for tax and legal compliance) |
| Payment transaction records | 8 years (as required by PMLA, 2002 and RBI guidelines) |
| Partner KYC documents | 5 years post partner offboarding |
| Usage logs and analytics | Up to 2 years (anonymised after 6 months) |
| Support correspondence | 3 years from closure of query |
| Push notification tokens | Deleted upon account deletion or token refresh |
Upon expiry of the retention period, data will be permanently deleted or anonymised in a manner that prevents re-identification.
The NamathuPark mobile apps do not use browser cookies. However, the following tracking technologies may be used:
If you use NamathuPark's website, standard web cookies may be used for session management and basic analytics. You can disable cookies through your browser settings, though this may affect website functionality.
NamathuPark integrates the following third-party services. Their privacy practices are governed by their own policies:
| Service | Provider | Purpose |
|---|---|---|
| Firebase Authentication | Google LLC | Mobile OTP-based user login |
| Firebase Firestore | Google LLC | Real-time data storage (bookings, slots, users) |
| Firebase Cloud Messaging | Google LLC | Push notifications |
| Firebase Analytics | Google LLC | App usage analytics |
| Razorpay | Razorpay Software Pvt. Ltd. | Payment processing (UPI, cards, net banking) |
| Google Maps SDK | Google LLC | In-app navigation to parking slots |
NamathuPark is not responsible for the data practices of these third-party providers. We encourage you to review their respective privacy policies.
Under applicable Indian data protection law, including the IT (SPDI) Rules, 2011 and the Digital Personal Data Protection Act, 2023, you have the following rights with respect to your personal data:
Request a copy of the personal data we hold about you at any time.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data, subject to legal retention requirements.
Receive your data in a structured, machine-readable format upon request.
Withdraw consent for processing at any time (may affect service availability).
Lodge a grievance with our designated Grievance Officer (see Section 13).
Opt out of marketing communications at any time via in-app settings.
Under DPDPA 2023, nominate a person to exercise data rights on your behalf.
To exercise any of these rights, send a written request to namathuparksupport@gmail.com. We will respond within 30 days. In certain cases (e.g. ongoing legal proceedings, statutory retention obligations), we may be unable to fulfil your request and will explain the reasons.
NamathuPark is not intended for use by children under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with their data without parental consent, please contact us immediately at namathuparksupport@gmail.com and we will delete such data promptly.
Parents and guardians are encouraged to monitor their children's use of digital platforms and to report any concerns to us.
We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service offerings. When we make material changes, we will:
Your continued use of NamathuPark after the effective date of the revised policy constitutes your acceptance of the changes. If you do not agree to the revised policy, please discontinue use of the Platform.
In accordance with the Information Technology Act, 2000 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, NamathuPark has designated a Grievance Officer for addressing concerns related to privacy and data processing:
| Detail | Information |
|---|---|
| Role | Grievance Officer, NamathuPark |
| Contact Email | namathuparksupport@gmail.com |
| Response Time | Acknowledgement within 24 hours; Resolution within 30 days |
| Jurisdiction | Tamil Nadu, India |
If you are not satisfied with our resolution, you may approach the appropriate regulatory authorities under the Consumer Protection Act, 2019, or the Data Protection Board of India once constituted under the DPDPA, 2023.
For any privacy-related questions, data access requests, or to exercise your data rights, please reach out to us:
We aim to respond to all privacy-related requests within 2 business days and resolve them within 30 days.
Your data is important to us. Contact our team for any privacy queries or data requests.
📧 namathuparksupport@gmail.com